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Access attentive, knowledgeable customer service. Local representatives from your country are ready to answer any questions about your card. 

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GLOBAL PARTNERS

Every country has its own way of life with different customs, languages and regulations, so we have local Diners Club partners in place to provide tailored product offerings and well-informed assistance. Each local Club acts as a partner to collectively create impeccable service around the world.

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Local Service

For information about your account, a lost or stolen card, canceling a card, or local benefits and programs, we offer customer service through Diners Club partners in the country where your card was issued.

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Lounge FAQs

The Diners Airport Lounge & Travel Program provides Cardmembers with access to lounges in airport terminals all over the globe, regardless of your class of travel or airline flown. Whether you travel infrequently or are a seasoned, regular traveler, The Diners Airport Lounge and Travel Program can ensure that your journey always begins stress free at one of 1000+ airport lounges in over 125 countries worldwide. 

Please consult the Diners Club Travel Tools mobile app for Lounge listing and to learn about the location and offerings of specific lounges

In addition, as a Diners Cardmember, the Priority Pass mobile app may be available. Please contact your local Diners Club provider for details.

  • Access to more than 1000+ airport lounges worldwide in over 125 countries
  • Complimentary refreshments including alcohol in most lounges
  • Space to work or wind down before your flight
  • Free Wi-Fi and handy charging points in most lounges
  • Comfortable seats and quiet spaces
  • Conference rooms, showers and other facilities in selected lounges

The Diners Airport Lounge & Travel Program benefit is ready for your use as a Cardmember from the moment you activate your Diners Club payment card.

All you need to access any of the 1000+ The Diners Club Airport Lounge and Travel Program lounges around the world is your physical Diners payment card or your digital membership card (QR code) if you are a Priority Pass member. To find out if you have access to Priority Pass, please contact your local Diners Card provider.

After checking into your flight, proceed to the lounge entrance and show your Diners payment card, as well as your boarding pass/ID (if applicable).

Please keep in mind that any guests traveling with you will be charged a fee for their lounge visit(s). Please be sure to visit our Diners Travel Tools App for lounge amenities.

Each lounge sets its own fees and age limits. You may find applicable fees, age limits and amenities for specific lounges on the Diners Club lounges page or by using the contact us area above to reach a representative in your country of residence.

We encourage you to download our Diners Club Travel Tools mobile app for an on-the-go listing of our lounges and other helpful tools to use while traveling.

The Diners Airport Lounge and Travel Program offers access to more than 1000 airport lounges worldwide. Please visit our Diners Club lounges page for a complete list of available airport lounges in our program.

We encourage you to download our Diners Club Travel Tools mobile app for an on-the-go listing of our airport lounges and other helpful tools to use while traveling.

That means we do not have an airport lounge in this location. Please visit our Diners Club lounges page often as new airport lounges are added to the program frequently.

We encourage you to download our Diners Club Travel Tools mobile app for an on-the-go listing of our airport lounges and other helpful tools to use while traveling.

Please contact your local Diners Club provider to share feedback about a lounge experience.

Please contact your local Diners Club provider to assist with any airport lounge-related issues.

The Diners Airport Lounge and Travel Program benefit is non-transferable. When you access a lounge, the staff will need to check that the name printed on your Diners Club card matches your boarding pass/ID (if applicable).

Please contact your local Diners Club provider for assistance.

All Diners Club Cardmembers with valid card accounts will be granted access to any of our 1000+ airport lounges worldwide. Entry fees and guest fees will vary by local Diners Club provider.

Please contact your local Diners Club provider to log a formal complaint.

Airport lounge entry fees may vary. Please contact your local Diners Club provider for specifics on lounge entry fees or any additional charges that may apply by calling the number on the back of your Diners Club card or use the contact us area above to reach a representative in your country of residence.

We try to provide the most detailed descriptions of our airport lounges. Sometimes this includes the terminal location. However, there are times when we are not able to provide as much detail as we would like. For further assistance, please visit your local Diners Club website or use the contact us area below to reach a representative in your country of residence.

There may be an annual limit on your airport lounge access. Please contact your local Diners Club provider for more details.

Ordinarily, reservations/confirmations are not required for Diners Club Cardmembers. The only requirement is that your Diners Club card account must be current and valid at the time that you want to access the lounge.

Please visit our Diners Club airport lounges page often as new lounges are added to the program frequently.

We encourage you to download our Diners Club Travel Tools mobile app for an on-the-go listing of our lounges and other helpful tools to use while traveling.

We recommend you download our Diners Club Travel Tools mobile app. The app includes an on-the-go listing of our airport lounges and many other helpful tools to use while traveling, such as a tip calculator, currency converter, and a listing of our unique offers in shopping, dining, spas and more.

Currently lounge visit history is only available with the Priority Pass membership via the Priority Pass mobile app. Check with your local Diners Club provider if Priority Pass is offered.

Once logged in to the Priority Pass mobile app, you will have the ability to:

  • View lounge visit history
  • Explore and search for lounges
  • View maps and directions
  • Look at lounge images
  • View membership cards and QR codes
  • Manage accounts
  • Access other products and services

It depends on the location of the lounge and the airport layout – the Diners Club card won't allow you to pass through any airport security restrictions. 

No – every lounge in The Diners Airport Lounge and Travel Program network is different with varying services and facilities. Please check the lounge page on our website or Diners Club Travel Tools mobile app to find out more about that lounge, opening times and the amenities on offer.

Some lounges offer supplementary facilities that have an extra charge (such as showers or day beds). Please check the lounge page of the Diners Club website or Diners Club Travel Tools mobile app for more details.

No – lounges are managed by third party suppliers including airport authorities, ground handling agents and airlines.

Available offers will vary by location - for the latest information please log in to your online account on the website or in the Diners Club Travel Tools mobile app and search your chosen airport location.

You do not need to make a reservation to redeem a dining, spa or sleeping offer. However, by obtaining a The Diners Airport Lounge and Travel Program offer, this will not guarantee immediate entry upon arrival to the dining location or spa. Access will be based on availability.

First, double check the offer code you generated is still valid and has not expired. If it has expired, please regenerate the offer. You can also reference “Diners Club Priority Pass” to the merchant as another indication of who the offer provider is. Finally, if this does not resolve the issue please contact customer service by using the contact us area above to reach a representative in your country of residence.

Your card will automatically be updated by your local Diners Club provider.

The new Diners Club card you receive to replace your expired card will automatically be updated with relevant program benefits by your local Diners Club provider.

If your card has been lost or stolen, please contact your local card provider immediately. For further assistance, please visit your local Diners Club website or use the contact us area above to reach a representative in your country of residence. If you are a Priority Pass member, the QR code will still provide airport lounge access.

Please contact our customer service team for support by using the contact us area above to reach a representative in your country of residence.

In order to investigate the cause of the problem, the team may need to ask for more information, such as your user name and local Diners Club provider.

You may learn more about The Diners Club Airport Lounge and Travel Program benefits including airport lounge visit allowance, entry fees and whether you have access to Priority Pass membership by contacting your local Diners Club provider.

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